Where will you ship?
The information here is primarily for Ground Shipping to the 48 Contiguous United States and Canada. We also can ship most items to AK and HI. Under each product, it will state if this is an option, if you do not see it as an option, please call or email us for a quote. We do have the ability to ship some items internationally so please call to inquire.
When it says "Free Shipping in the Contiguous US" what does this mean?
This means the shipping is free in the Contiguous US 48 states. This does not include AK or HI. Shipping Fees for AK and HI are listed on each product page. It is based on the weight of the fountain ordered.
How long will it take to get to me once it has shipped?
If you are in the 48 Continental United States or Canada, your item will typically take 3-7 business days via UPS or FedEx as well as Common Carrier items. Alaska and Hawaii can take a little longer, 4-10 business days is common. Please do not count weekends. UPS will not deliver on Saturday.
Will I incur any additional fees shipping to Canada?
Yes, typically you will be charged a brokerage charge for shipping to Canada. We are not responsible for any brokerage charges on any packages shipping to Canada. Those charges come from a combination of Canadian Customs and the shipping companies, like UPS and FedEx. We cannot control these costs as they are not charges that SerenityHealth charges.
We only charge the regular Shipping & Handling charge. On top of that, generally, the higher the value of the item, the higher the brokerage charge, and we have no way of knowing how much those brokerage charges are. So, if your package is shipping to Canada, you may want to consider this before you place your order.
With larger fountains that ship LTL (common carrier), a broker may be needed. We will contact you to get your broker information at the time of your order. If you don't have a broker and we have to assign one, there may be additional charges (Approximately $100 or less). We will notify you of these charges before shipping your item if you don't provide us with broker information. Again, this is only for some large items that ship via Common Carrier.
What shipping method will be used?
We use UPS and FedEx or USPS for delivery of most products. The exception is the larger water fountains over 150 lbs or volume orders. These may ship Common Carrier.
Where will my product ship from?
Some of our products are shipped from our warehouse in Wisconsin, and some are shipped from our associated warehouses in Utah, California, Oregon, Texas, North Carolina, Pennsylvania, New York, and Louisiana.
When will my order be processed?
Generally, your order will be processed the next business day from the day you placed it. We will process any orders that come in on a business day before 11:00AM CST the same business day. Any orders that come into us on Saturday, Sunday or a legal holiday will be processed the Next Business Day. Also, with UPS, the FIRST business day is always the day AFTER we ship your order. For example, if we ship your order to UPS on a Monday, to UPS the first business day is Tuesday. Some indoor wall fountains require more production time than others. Feel free to email us to get an estimate on how long it will be before an item is expected to ship.