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Indoor Wall Fountains.com
Returns

Return Policy

We want you to be 100% satisfied with your purchase.

We are confident you will be h/web/20120408213236/mailto:lorie.hale@eindoorwallfountains.com">lorie.hale@eindoorwallfountains.com to receive an RMA number. At that time, a return address will be given to you or emailed to you.  Returns without authorization are subject to refusal or additional restocking fees.

  • You must very carefully package your product in the original packaging with all instructions and parts.  We will not be responsible for any lost or damaged shipments back to the warehouse. We recommend you insure the package for your purchase price.  If damaged a refund will not be issued as you will collect your money from the shipper.
  • Ship the item back via UPS or FedEx or another insured shipping carrier, be sure to insure your item for your purchase price as we will not be responsible for any damages or losses incurred in shipping.  You are responsible to ship the item back at your expense.
  • Please put a note in your box with your RMA number on it.  If you do not have an RMA number please be sure you include your name, address and order number and the reason for the return in the box. 
  • If you refuse delivery of your item without notifying us, your refund will be subject to shipping costs incurred to ship the item to you as well as the cost to have the item come back to us.

    Defective Product:
    In the unlikely event you receive your item with a defect you must notify us within 7 days of receiving the item and we will replace the item or defective part at no extra charge to you.

    Damages:
    Shipping damage rarely occurs but if you do see damage of your product you must report it right away, within 24-48 hours of receiving your item. 

    1. Larger items shipped via Common Carrier should be opened in front of the driver and inspect all items. Note any damage on the delivery receipt and refuse shipment.  If the driver has departed, you MUST report damage to  us at (501) 303-6189 within 48 hours (Monday-Friday) .  After 48 hours, you will be responsible to file a claim with the carrier. If you can not open the package in front of the driver take pictures of the box or packaging before opening it.  All damage must be documented or photos taken of packaging to get any type of shipping claim.
    2. Items shipped via UPS, FedEx or USPS: Open as soon as possible upon receipt.  Any damage should be reported to us at (501) 303-6189 within 24-48 hours.

     


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